1. Use of the Website
You agree to use Medish.in only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for any unlawful or fraudulent activity.
- Provide false, misleading or inaccurate information.
- Attempt to gain unauthorised access to the website or its systems.
- Misuse, copy or reproduce website content without permission.
- Interfere with the security or normal operation of the website.
2. Products and Services
Medish.in may offer healthcare, medicines, wellness products, skincare, personal-care products, nutrition products, food products and other related products.
Product availability may vary from time to time.
Certain products, particularly medicines and regulated healthcare products, may be supplied only subject to applicable laws, regulations, prescription requirements and verification procedures.
3. Medicines and Prescription Products
Where a valid prescription is legally required, the customer may be required to provide a valid prescription or other information for verification.
We reserve the right to:
- - Verify a prescription before processing an order.
- - Request additional information where legally or operationally required.
- - Decline or cancel an order where prescription or regulatory requirements are not satisfied.
- - Limit quantities where required for safety, availability or legal compliance.
Customers should not use prescription medicines without appropriate advice from a qualified healthcare professional.
4. Product Information
We make reasonable efforts to provide accurate information regarding products, including descriptions, images, ingredients, prices, usage information and availability.
However, product packaging, labelling, formulation, appearance or other information may change from time to time.
Customers should always check the product label, packaging and instructions before use.
Product information available on Medish.in should not be treated as a substitute for professional medical advice, diagnosis or treatment.
5. Orders and Acceptance
Placing an order on Medish.in constitutes a request to purchase the selected products.
An order may be accepted, rejected, modified or cancelled due to reasons including:
- - Product unavailability.
- - Incorrect pricing or product information.
- - Incomplete or inaccurate customer information.
- - Prescription or regulatory requirements.
- - Payment failure.
- - Delivery serviceability issues.
- - Suspected fraudulent or unauthorized activity.
- - Other legitimate operational or legal reasons.
Where an order is cancelled after payment, an applicable refund will be processed in accordance with our Return & Refund Policy.
6. Prices and Payments
Product prices displayed on Medish.in may change without prior notice.
Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the order process.
Payments may be processed through third-party payment gateways or other authorized payment service providers.
We are not responsible for temporary technical issues or failures occurring within third-party payment systems.
7. Shipping and Delivery
We aim to deliver orders within the estimated delivery period displayed on the website.
Delivery timelines may vary due to:
- - Customer location and serviceability.
- - Product availability.
- - Prescription or regulatory verification.
- - Courier or logistics delays.
- - Weather conditions.
- - Public holidays.
- - Unforeseen operational circumstances.
For further information, please refer to our Shipping Policy.
8. Cancellation, Returns and Refunds
Order cancellation, returns and refunds are governed by our Return & Refund Policy.
Certain medicines, healthcare products, personal-care products, consumables and other products may not be eligible for return due to their nature or applicable legal/regulatory requirements.
Products that are damaged, incorrect, defective or materially different from the ordered product may be considered for resolution subject to verification.
9. Customer Responsibilities
Customers are responsible for providing accurate:
- - Name and contact details.
- - Billing and delivery information.
- - Order information.
- - Prescription information, where applicable.
- - Other information required for lawful order processing.
Customers are also responsible for using products according to the manufacturer's instructions and appropriate professional advice where required.
10. Medical Disclaimer
Information available on Medish.in is provided for general informational purposes.
Medish.in does not replace consultation with a qualified doctor, pharmacist or other healthcare professional.
Do not start, stop or change prescription medicines or medical treatment solely on the basis of information available on the website.
For emergencies or serious medical conditions, seek immediate assistance from an appropriate healthcare professional or emergency service.
11. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, images, design elements, product content and other materials available on Medish.in may be protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish or commercially exploit such content without appropriate authorisation.
12. Third-Party Services
Medish.in may use or integrate with third-party services such as payment gateways, logistics providers, technology providers and other service providers.
Use of such services may also be subject to the respective third party's terms and policies.
13. Limitation of Liability
To the extent permitted by applicable law, Medish.in shall not be responsible for losses arising from circumstances beyond reasonable control, including third-party service interruptions, courier delays, internet/network failures, force majeure events or unauthorised use of customer accounts.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
14. Privacy
Your use of Medish.in is also subject to our Privacy Policy, which explains how personal information may be collected, used and handled.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable laws.
The updated version will be published on this page with the revised effective date.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable law, courts having appropriate jurisdiction in Gautam Buddha Nagar, Uttar Pradesh shall have jurisdiction over disputes arising in connection with the use of Medish.in.
17. Contact Us
For questions regarding these Terms & Conditions, please contact:
Medish Health
Website: Medish.in
Phone: +91 83683 73515
Email: help@medish.in
Address:
26, Chipyana Buzurg, Greater Noida west
Gautam Buddha Nagar, Uttar Pradesh, India.
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
(Sundays and public holidays closed)
