At Medish Health, accessible through Medish.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when you use our website and services.

1. Information We Collect

Depending on how you use Medish.in, we may collect:

• - Name and contact details such as mobile number, email address and communication details.
• - Billing and delivery address.
• - Order details, purchase history and transaction-related information.
• - Prescription or healthcare-related documents where required for processing regulated products or medicines.
• - Information provided when you contact customer support.
• - Account and login-related information, where applicable.
• - Device, browser, IP address and website usage information.
• - Information required for fraud prevention, security and legal or regulatory compliance.

We request only information that is reasonably required for providing our services and fulfilling applicable legal or regulatory requirements.

2. How We Use Your Information

Your information may be used to:

• - Process and fulfil your orders.
• - Verify prescriptions where applicable.
• - Arrange delivery and provide order tracking.
• - Process payments, cancellations and refunds.
• - Respond to customer support requests.
• - Communicate with you regarding orders, services and important account information.
• - Improve our website, products and customer experience.
• - Prevent fraud, misuse and unauthorised activities.
• - Comply with applicable laws, regulations and lawful government or regulatory requirements.

3. Prescription and Healthcare Information

For certain medicines or regulated healthcare products, we may require a valid prescription or other information necessary for verification.

Such information may be used only as reasonably necessary for order processing, verification, customer support, safety and applicable legal or regulatory compliance.

Customers should avoid providing unnecessary medical or personal information.

4. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

We generally do not require or store complete card, banking or other sensitive payment credentials on our website. Payment information may be processed directly by the applicable payment service provider according to its own privacy and security practices.

5. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate Medish.in, including:

• - Courier and logistics partners.
• - Payment gateway and payment service providers.
• - Website hosting, technology and infrastructure providers.
• - Customer support and service providers.
• - Professional advisers where reasonably required.

- Government authorities, regulators or law-enforcement agencies where required by applicable law.

We do not intend to sell your personal information to third parties.

6. Cookies and Website Technologies

Medish.in may use cookies and similar technologies to:

• - Keep the website functioning properly.
• - Remember preferences.
• - Understand website usage.
• - Improve website performance and user experience.
• - Support security and fraud prevention.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, taxation, legal, regulatory and security requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or other appropriate action concerning your information.

You may contact us using the details provided below for privacy-related requests.

10. Children's Privacy

Medish.in is not intended to knowingly collect personal information from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law.

11. Third-Party Websites and Services

Medish.in may contain links to or integrate with third-party websites, applications, payment services, logistics services or other platforms.

Their privacy practices are governed by their respective privacy policies. We recommend reviewing those policies when using third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

13. Contact Us

For questions, concerns or requests relating to this Privacy Policy, you may contact:

Medish Health

Website: Medish.in

Phone: +91 83683 73515

Email: help@medish.in

Address:

26, Chipyana Buzurg, Greater Noida west

Gautam Buddha Nagar, Uttar Pradesh, India.

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
(Sundays and public holidays closed)