Medish Healthcare
Medish Healthcare
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Legal Compliance & Medical Disclaimer

Legal Compliance & Medical Disclaimer

Legal Compliance & Medical Disclaimer

Medish.in is an online healthcare platform that provides customers with convenient access to medicines, healthcare products and related information, subject to applicable laws, regulations, licensing requirements and prescription requirements in India.

1. Purpose of the Website

Medish.in provides an online facility for the convenience and benefit of patients and customers. The website is intended to make access to medicines and healthcare products more convenient.

Medish.in does not replace consultation, diagnosis, treatment or advice from a qualified doctor, registered medical practitioner, pharmacist or other appropriately qualified healthcare professional.

2. Medical Disclaimer

The information available on Medish.in, including product descriptions, uses, indications, precautions, warnings, dosage information and other healthcare-related content, is provided for general informational and educational purposes only.

Such information should not be considered a substitute for professional medical advice, diagnosis or treatment.

Medicines should be used only as advised or prescribed by a qualified healthcare professional and subject to applicable prescription requirements.

Customers should consult their doctor or qualified healthcare professional regarding the appropriate medicine, dosage, duration of treatment, contraindications, drug interactions and suitability for their individual circumstances.

Do not start, stop, change or discontinue any medicine without appropriate medical advice.

3. Prescription Medicines

Certain medicines may require a valid prescription from a Registered Medical Practitioner or may be subject to other applicable legal requirements.

Where a prescription is required, Medish.in may request and verify the prescription before processing or fulfilling an order, as applicable.

The availability of a medicine on the website does not mean that the medicine is appropriate for every patient.

Prescription medicines should be used strictly according to the prescription and professional medical advice.

4. Product Information

Product information displayed on Medish.in is intended to help customers understand the products available on the platform.

Packaging, manufacturer information, composition, indications, warnings, storage conditions, price, availability and other product details may change from time to time.

Customers should always check the product packaging, label, batch information, expiry date and accompanying information before use.

In case of any difference between information displayed on the website and the product label or package, the information on the legally applicable product label/package should be followed, subject to professional medical advice.

5. No Self-Medication

Medish.in does not encourage self-medication.

Customers should not use prescription medicines based solely on information available on this website, search engines, social media, product descriptions or previous treatment experience.

A qualified healthcare professional should be consulted before using medicines, particularly where the customer has an existing medical condition, is pregnant or breastfeeding, is taking other medicines, or is purchasing medicines for a child or elderly person.

6. Accuracy of Information

Medish.in makes reasonable efforts to provide accurate and up-to-date product and healthcare information. However, information may occasionally contain errors, omissions, outdated information or changes supplied by manufacturers, marketers or other sources.

Medish.in does not warrant that every piece of information displayed on the website will always be complete, current or error-free.

Where appropriate, customers should verify important medical information with the product packaging and a qualified healthcare professional.

7. Product Quality and Packaging

Medicines and healthcare products supplied through Medish.in are intended to be supplied in their original manufacturer packaging, wherever applicable.

Customers should check the product name, strength, batch number, expiry date, packaging condition and other relevant details upon receipt.

If a product appears damaged, tampered with, incorrectly supplied or otherwise unsuitable, customers should contact Medish.in promptly in accordance with the applicable return, replacement and complaint policy.

8. Adverse Reactions and Medical Emergencies

If a customer experiences a serious or unexpected reaction after taking or using a medicine, they should immediately seek appropriate medical attention.

In case of a medical emergency, contact the nearest emergency medical service or healthcare facility.

Medish.in customer support should not be considered a substitute for emergency medical care.

9. Limitation of Responsibility

Medish.in provides an online facility for the convenience and benefit of patients and customers.

To the extent permitted by applicable law, Medish.in shall not be responsible for any loss, inconvenience, adverse outcome or consequence arising from the misuse, inappropriate use, self-medication, incorrect dosage, failure to follow professional medical advice, or use of medicines contrary to the advice or prescription of a qualified healthcare professional.

Nothing in this disclaimer is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

10. Regulatory Compliance

Medish.in intends to operate its website and related activities in accordance with applicable Indian laws and regulations, including applicable requirements relating to medicines, e-commerce, consumer protection, advertising, taxation, data protection and other relevant legal requirements.

Applicable requirements may vary depending on the nature and classification of a product, prescription status, location of the customer and other circumstances.

The Drugs and Cosmetics Rules contain specific labelling and prescription requirements for Schedule H, H1 and X medicines.

11. Consumer Protection and E-Commerce

Medish.in is committed to providing customers with clear and relevant information regarding products, pricing, orders, delivery, returns, refunds and customer support, subject to applicable laws and the policies displayed on the website.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks and cover e-commerce retail models.

12. Pricing and Availability

Product prices, discounts, offers, stock availability and delivery information may change without prior notice, subject to applicable law.

The final price applicable to an order will be the price displayed at the time of checkout, subject to applicable terms, taxes, discounts and other conditions.

13. Third-Party Information and Links

Medish.in may provide links or references to third-party websites, manufacturers, healthcare resources or other external sources for informational purposes.

Medish.in does not necessarily control or endorse the content, availability or accuracy of third-party websites or information.

Customers should independently review the terms and policies of third-party websites before using them.

14. Customer Responsibility

Customers are responsible for providing accurate information required for order processing, including applicable prescription information, delivery details and other necessary information.

Customers should ensure that medicines are used only for the intended patient and in accordance with professional medical advice.

Customers should keep medicines out of the reach of children and store them according to the manufacturer's instructions.

15. Changes to This Disclaimer

Medish.in may update or modify this Legal Compliance & Medical Disclaimer from time to time to reflect changes in applicable laws, regulations, business practices or website functionality.

The updated version will be published on this page with the applicable effective date.

16. Contact and Complaints

For product-related questions, order issues, complaints or other concerns, customers may contact Medish.in through the contact details provided on the website.

For medical questions or treatment decisions, customers should consult a qualified healthcare professional.

Medical Disclaimer: Medish.in provides an online facility for the convenience and benefit of patients. Medicines should be used only as advised or prescribed by a qualified healthcare professional and subject to applicable prescription requirements. This website does not replace professional medical consultation, diagnosis, or treatment.

Important Notice

The information provided on Medish.in is not intended to encourage self-medication or replace professional medical advice. Always consult a qualified healthcare professional before starting, stopping or changing any medicine.

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