• Frequently Asked Questions (FAQ)
• 1. What is Medish.in?
• Medish.in is an online pharmacy operated by Medish Healthcare, offering genuine skincare, haircare, dermatology, baby care, and wellness products delivered across India.
• 2. Are the products on Medish.in genuine?
• Yes. All products sold on Medish.in are sourced from authorized distributors and manufacturers to ensure authenticity and quality.
• 3. Do I need a prescription to place an order?
• A valid prescription is required only for prescription medicines. OTC and personal care products do not require a prescription.
• 4. How do I upload a prescription?
• You can upload your prescription during checkout or through the prescription upload option on the website. Orders are processed after verification.
• 5. How long does delivery take?
• Orders are usually delivered within 3–7 working days, depending on your location, product availability, and courier service.
• 6. What are the shipping charges?
• Shipping charges, if applicable, are displayed at checkout before payment. Promotional free-shipping offers may apply.
• 7. Can I track my order?
• Yes. Once your order is shipped, tracking details are shared via SMS or email. You can also track orders from your account dashboard.
• 8. Can I cancel my order?
• Orders can be cancelled before dispatch only. Once dispatched, cancellation requests cannot be accepted.
• 9. What is your return policy?
• Returns are accepted only for:
• Damaged products
• Wrong items delivered
• Expired products
• Missing items
• Issues must be reported within 24 hours of delivery.
• 10. Are prescription medicines returnable?
• No. Prescription medicines are non-returnable due to safety and regulatory reasons.
• 11. When will I receive my refund?
• Approved refunds are processed within 5–7 working days to the original payment method.
• 12. Are online payments secure?
• Yes. All payments on Medish.in are processed through secure, encrypted payment gateways.
• 13. How can I contact customer support?
• You can contact us at: 8368373515
• 📧 support@medish.in
• 📍 Noida, Uttar Pradesh, India
• 14. Do you ship across India?
• Yes. Medish.in delivers orders across India, subject to courier service availability.
• 15. Does Medish.in provide medical advice?
• No. Information on the website is for general awareness only and does not replace professional medical advice. Always consult a qualified healthcare professional.