Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. What is Medish.in?
Medish.in is an online platform offering medicines, healthcare, wellness, skincare, personal-care, nutrition and related products.
2. Where does Medish.in deliver?
We aim to deliver across India, subject to product availability and courier serviceability.
3. How can I place an order?
Select the product, add it to your cart, enter your delivery details, choose a payment method and place your order.
4. Can I order medicines online?
Yes, eligible medicines may be ordered online, subject to applicable prescription, verification and regulatory requirements.
5. Is a prescription required?
Certain medicines require a valid prescription. Where required, you may need to provide a prescription for verification before the order is processed.
6. How long does delivery take?
Estimated delivery time is shown during checkout or communicated after ordering. Actual delivery may vary depending on location, courier and other circumstances.
7. Can I track my order?
Where tracking is available, tracking details may be shared through SMS, email, WhatsApp or other available communication channels.
8. Can I cancel my order?
Cancellation may be possible depending on the order status, product type and applicable requirements. Certain regulated products may have additional restrictions.
9. Can I return a product?
Returns are conditional only. A return request must generally be raised within 48 hours of delivery and is subject to verification and the Return & Refund Policy.
10. When is a return accepted?
A return may be considered for a wrong, damaged, defective, missing or materially different product, subject to verification and applicable requirements.
11. Are medicines returnable?
Returns of medicines and regulated healthcare products may be restricted due to their nature and applicable laws. Change of mind or incorrect selection generally does not qualify for return.
12. How will I receive my refund?
For an approved refund, the amount will generally be refunded to the original payment method. Processing time may depend on the payment gateway or bank.
13. What should I do if I receive a damaged or wrong product?
Contact us within 48 hours of delivery with your order number and photographs/videos or other details required for verification.
14. Is online payment secure?
Payments may be processed through authorised third-party payment gateways. Payment security is also subject to the policies and systems of the respective payment provider.
15. How is my personal information protected?
We take reasonable measures to protect customer information. Please refer to our Privacy Policy for details.
16. Does Medish.in provide medical advice?
Website information is for general information only and does not replace consultation with a qualified healthcare professional.
17. How can I contact Medish.in?
Phone: +91 83683 73515
Email: help@medish.in
Website: Medish.in
Address:
26, Chipyana Buzurg, Greater Noida west
Gautam Buddha Nagar, Uttar Pradesh, India.
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM